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REFUND POLICY

Powerhouse PCs Refund Policy  

At Powerhouse PCs, we're committed to delivering high-quality, functional gaming PCs that fuel your global gaming dominance. However, we understand that unforeseen circumstances may arise. This policy outlines our refund and returns process for custom-built and pre-built PCs.

Refunds for Damaged or Non-Functional Products:

  • We offer a full refund within 48 hours of delivery for any custom-built or pre-built PC that arrives damaged or non-functional upon arrival.

  • To initiate a refund, please contact our customer support team within 48 hours of delivery, providing your order number and a detailed description of the issue.

  • Upon confirmation of the damage or non-functionality, we will arrange for a return shipment and process your refund within 48 hours of receiving the returned PC.

  • Please note that the original packaging and all included accessories must be returned in their original condition to be eligible for a full refund.

Non-Refundable Situations:

  • We do not offer refunds for PCs that are simply not liked, don't meet expectations, or don't have the desired specifications. Please carefully review product descriptions and specifications before placing an order.

  • Refunds cannot be issued for damaged or non-functional PCs after 48 hours of delivery.

Technical Support:

  • We offer 1 year of free technical support for all custom-built and pre-built PCs, starting from the date of purchase. This includes assistance with troubleshooting, software installation, and general technical inquiries.

  • Technical support is available Monday-Friday, 9:00 AM to 5:00 PM IST, via phone, email, or live chat.

  • Please note that our technical support team cannot modify pre-built PCs or offer assistance with hardware upgrades not purchased from Powerhouse PCs.

Manufacturer Warranty:

  • All components in our PCs come with a manufacturer's warranty. The specific warranty period varies depending on the component.

  • For warranty-related issues, please refer to the individual manufacturer's warranty information or contact the manufacturer directly.

Important Information:

  • We reserve the right to refuse a refund or return if the returned PC is not in its original condition, shows signs of misuse, or has been tampered with.

  • Shipping costs for returned PCs are covered by Powerhouse PCs for valid damage or non-functionality claims within the 48-hour window. For other instances, the customer is responsible for return shipping costs.

Contact Us:

If you have any questions about our refund policy or require technical support, please don't hesitate to contact us:

We are committed to providing our customers with exceptional products and service. Please note that this policy is subject to change without notice.

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